MAE concept is trying its best to inform you as much as possible about our products look, fit, feel and design. And we do hope that you love our product(s) as much as we do. However, if you would like to return one or more items from your order, then you can find all necessary info below.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it:
- unworn or unused
- with tags
- in its original packaging
We can't accept returned clothing that is loose in a box with no paper around it. Please note that the customer is responsible for returning the goods to us correctly.
How to return
To report your return and create a shipping return label, simply visit our return portal. You have now 14 days time to get the package back to us. Drop it off at one of the DPD service points in your area. Never send a package without reporting your return.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, lingerie, bags and final sales. If these items are sent to us anyway, we are required to ship them back to you at the customer's expense.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return (see conditions above), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please take into account that we subtract the return cost from the refundable amount (value of returned items). Remember it can take some time for your bank or credit card company to process and post the refund too.
Return fees per country