Returns

MAE concept is trying its best to inform you as much as possible about our products look, fit, feel and design. And we do hope that you love our product(s) as much as we do. However, if you would like to return one or more items from your order, then you can find all necessary info below.

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it:

- unworn or unused

- with tags

- in its original packaging

We can't accept returned clothing that is loose in a box with no paper around it. Please note that the customer is responsible for returning the goods to us correctly. Getting your return back to us correctly is entirely at the customer's risk and responsibility.

How to return

Please register your return through our return portal to receive a shipping label. Returns that are not registered through our portal, can not be accepted.

Refund

When the return has arrived back at our warehouse & is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. Shipping and return costs are at the expense of the customer.

Damages

If you are worried that an item you received may be damaged or defective, please email info@lenamae.com with your order number and a short description of the issue. Please also include photos so we may better assist you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards, lingerie, bags and final sales. If these items are sent to us anyway, we are required to ship them back to you at the customer's expense.